Shipping policy

Last updated: 27-10-2023

1. Order Processing

Orders are typically processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays may be processed on the next business day.

2. Shipping Options

We offer the following shipping options:

• Netherlands / Belgium: Estimated delivery within 1-2 business days.
• International Shipping: Estimated delivery is calculated at the checkout page.

3. Shipping Fees

Shipping fees are based on the selected shipping method and destination. Shipping costs will be calculated at checkout.

4. Shipment Confirmation

Once your order is shipped, you will receive a confirmation email with tracking information. Please note that tracking information may not be available for all international orders.

5. Delivery Time

Delivery times may vary depending on your location and the chosen shipping method. Please note that delivery times are estimates, and we cannot guarantee delivery on a specific date.

6. Customs and Import Duties

For international orders, customers are responsible for any customs or import duties that may apply. These fees are not included in the product or shipping cost and are the sole responsibility of the recipient.

7. Order Tracking

To track your order, please use the provided tracking number and refer to the shipping carrier’s website.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier to file a claim.

9. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange re-shipping. Additional shipping charges may apply.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at support@luvherbs.com